InstantASP Support

Support

Need Help?

Open a support ticket
support@instantasp.co.uk

We understand prompt & accurate technical support is vital to your success. Our goal is to ensure that your experience with our products remains positive. For assistance please use the search below. If you can't find what your looking for and require assistance from our developers please open a support ticket or contact us.

Search Help & Support

Or browse our online documentation, knowledgebase or community forums. For additional support options please review the links below. For priority support you may wish to consider a support plan or support incident.

	Documentation

Comprehensive product documentation is available to download or view online within our documentation area. This should be the first port of call when looking for installation instructions.

	Support Ticket

For guaranteed assistance from InstantASP staff please use our online ticketing system within your My.InstantASP account. We work to respond to all tickets within one business day.

	Community Forums

Whilst we cannot guarantee technical support via the forum we will always try to assist. For guaranteed assistance from our support staff please contact us via email or use the My.InstantASP ticket system.

	Knowledgebase

Our knowledge base contains articles and technical notes relating to our products including hints, tips, frequently asked questions, error documents and work-arounds for issues and limitations.

	Email & Phone

You can send your questions or issues via email to support@instantasp.co.uk. Questions submitted via our ticketing system are prioritized. Please allow 1-2 business days for a response. Dedicated telephone or Skype support incidents can be purchased separately from our support services page.

	Support Services

Not comfortable installing or integrating our software?

We offer a range of support services from remote installation to hourly support incidents. which can be used for anything you like from configuration advice to custom code changes.

	Support Plans

Our support plans ensure you continue to receive priority support after your 30 day free support period.

Customers with a active support plan are also entitled to free major upgrades.

	Customer Comments

"I was delighted to find InstantKB.NET. The setup was quick and easy, and the source code was well written and easy to modify. In a single weekend I was able to launch the new support pages. I saved a bundle in development time and money. Thanks for a great product and even better support!"

Adam Alexander from Boundgrid Technologies Inc